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Phone agents · first offer

Never miss another call.

An AI phone agent that answers overflow and after-hours calls in English or Spanish, discloses it’s AI, and books the job straight into your calendar, PMS, or field service software — not a message for someone to call back about.

It only takes the calls nobody was there to answer. It never takes a call away from the person who was.


How the risk works, first

This runs alongside what you already have.

We set one conditional forwarding ruleon your existing number: busy, no answer after a few rings, or after hours. Your number doesn’t change, your carrier doesn’t change, and your team doesn’t change anything they currently do. It takes about two minutes to turn on, and two minutes to turn off if you decide you hate it.

Everything that already works keeps working.We only handle what was already going to voicemail. And if the agent itself is ever down, calls fail back to exactly what happens today — your existing voicemail. You are never worse off than you are right now, which is the entire point of building this as overflow rather than a replacement for anyone.


On every call

What actually happens when the phone rings.

01

Answers on the first ring

In English or Spanish, day or night, no matter how many lines are already busy.

02

Discloses it's an AI

Every call, logged. California law requires it, and it's also just how we'd want to be treated as a customer.

03

Knows who's calling

Looks the caller up by phone number and greets them by name when they've called before.

04

Answers the real questions

Hours, location, services, pricing — whatever you've approved it to say, and nothing it hasn't.

05

Books the job

Directly into your calendar, PMS, or field service software — not a message for someone to call back about.

06

Hands off when it should

Transfers to a human the moment a call is outside what it's approved to handle.

07

Sends a summary the moment the call ends

What they wanted, what got booked, what needs a callback — including the calls you never knew you were missing.

58%

of callers who don't reach a person leave nothing at all — only 42% leave a voicemail.

CallRail · n = 1,000 US consumers · 2025

21%

call the next business immediately — on a burst pipe or a locked-out car, that's the caller you lose first.

CallRail · n = 1,000 US consumers · 2025

52%

believe a business that answers after hours with AI is providing superior service to one that doesn't answer at all.

CallRail · n = 1,000 US consumers · 2025


Integration

It books into the system you already use.

Answering the phone is the easy part. What makes this a front desk instead of a phone tree is that it knows your calendar, your catalog, and your customer history, and it writes back into the software your team already runs.

Field service & home services

  • ServiceTitan
  • Housecall Pro
  • Jobber
  • Workiz

Auto repair

  • Tekmetric
  • Shopmonkey

Dental

  • Open Dental
  • Dentrix

Scheduling

  • Google Calendar
  • Microsoft 365 / Graph

E-commerce

  • Magento

Don’t see what you run? Tell us anyway — if we don’t have an adapter yet, we’ll say so plainly and either build one or start you on plain answering and notification while we do.


Where this fits best

Built first for three trades.

Home services

Plumbing, HVAC, electrical, roofing. The call that goes unanswered at 7pm is usually the one with water on the floor — home services phone leads convert at the highest rate of any industry measured.

Dental

New-patient calls are worth the most and get answered the least of any industry tracked. A booked hygiene appointment today is worth a lot more than a voicemail nobody returns.

Auto repair

Simple call shape, high call volume, and a customer standing next to a car that won't start who will call the next shop if yours doesn't pick up.

32%

of healthcare calls, including dental, go unanswered — the worst of the industries CallRail tracks.

CallRail · 2025


Questions we get on every call

The objections, answered plainly.

That's the right thing to worry about, and we'd rather you ask it up front. But the comparison that matters isn't the agent versus your receptionist — she still takes every call she's there for. The comparison is the agent versus a full voicemail box at 8pm. On that comparison, 52% of consumers say a business that answers after hours with AI is giving better service than one that doesn't answer at all. Not everyone agrees — 13% say they wouldn't use AI for anything, and we think that number is worth saying out loud too. Most people just want an answer.


Compliance

The part most vendors won’t put in writing.

Month-to-month. Thirty days' notice, no annual contract required.

Your phone number stays exactly where it is — we only add a forwarding rule.

Every call discloses it's an AI, and every disclosure is logged.

Your call data never trains anyone's model.

Inbound only. We answer; we never place a call on your behalf.

Every call opens with a disclosure that it’s an AI assistant, and every disclosure is timestamped and logged before recording starts. Saying “representative” hands off to a human at any point in the conversation. You approve the script before it takes a single live call.

The pilot

Thirty days. A number we agree on up front. Your line, unchanged.

We only take the calls you’re already missing, and at the end of thirty days you’ll know exactly how many there were — because you’ll have the log. Talk to us to set the metric that matters for your business.